All the hygiene measures and precautions requested by WHO are applied in our logistics area and by the order preparation team.
Delivery of the Products may only occur:
- to the delivery address indicated by the customer in the process of his order on the Website.
- or in the relay package chosen by the client
Delivery costs are accessible via the following links:
Delivery by Colissimo:
Delivery by Mondial relay:
In the event that the customer has indicated during his order an incorrect address or an incomplete address that does not allow the delivery of the Products, they will not be refunded and the Products ordered and the costs of return will be charged to the customer. except that it does not want a reshipping.
In accordance with Article L.111-1 of the French Consumer Code, the customer is advised before the conclusion of the contract of the deadline for the Seller to deliver the Product. This delay is within one month of receipt of the order.
The Seller undertakes to do its utmost to ensure that any order received before 10.00 am working day leaves its warehouses within 48 hours.
Some producers offer you other delivery methods which will be indicated on your payment page before proceeding with your purchase.
The average deadlines observed from the Seller's deposit are as follows:
● Sending Colissimo home for France: 48H.
● Colissimo return shipment for France: 48H
● Sending Colissimo home for overseas:
From D + 5 to the OM1 zone, excluding Mayotte and St-Pierre-et-Miquelon
From D + 7 to the zone OM2, Mayotte and St-Pierre-et-Miquelon
● Colissimo home and withdrawal point Europe: From D + 3. Offer available to 30 countries in Europe
● Sending Colissimo expert / Colissimo return for international: from D + 3. Time commitment to 40 destinations
● World Relay shipment: 2-3 business days
In case of deliverables on different dates given their availability, the delivery time is based on the longest time. The Seller reserves the right to split deliveries. The customer can be informed, in real time, the status of the delivery of his order on the website of the carrier that will be communicated to the customer from the expedition.
If, during the delivery, the external appearance of the package is not perfect, the customer will proceed to its opening in the presence of the carrier to check the condition of the Products.
If the package is damaged, the customer must refuse. The carrier will inform the Seller. Upon receipt of this information, the Seller undertakes to return to the customer as soon as possible an identical package.
In the absence of damaged package, if the Product does not correspond to the customer's order, the provisions of the article (GTC) are applicable.
Right of withdrawal and return of Products
In accordance with Article L.221-18 of the Consumer Code, the Seller grants the customer a withdrawal period of fourteen (14) clear days from the date of receipt of the order without having to justify reasons or to pay fee and penalty.
Thus, the customer may exercise his right of withdrawal by sending the Seller the withdrawal form available in the appendix of these general conditions of sale and on the Website or any other statement without ambiguity of its withdrawal.
This form or this declaration may be sent to the following postal address: 35, rue du Professeur Victor Pauchet, Building Les Tilleuls, 92420 Vaucresson or by e-mail to the following address: firstname.lastname@example.org
The Seller will acknowledge receipt of the return request by sending the customer a confirmation email.
Once the withdrawal form is sent, a new period of fourteen (14) days is allocated to the customer in order to return the unwanted Products in their original packaging with a copy of the invoice of the confirmation email, for exchange or refund, without penalty, with the exception of the cost of return which are the responsibility of the customer.
It will be up to the customer to provide proof of this return of the Products and the date of dispatch.
The Seller will then reimburse the customer for all sums paid by the latter no later than fourteen (14) days from the date on which it is informed of the customer's decision to retract. The refund may be deferred until the actual recovery of the Products by the Seller or until the customer has provided proof of shipment of the Products. The refund will be made using the same means of payment used by the customer for the initial transaction, unless the customer expressly agrees that the Seller uses another means of payment.
Exception to retraction
Products returned by the customer must be intact, unopened and in perfect condition. Under the exception provided in point 5 of Article L.221-28 of the Consumer Code, Products returned unsealed, incomplete, damaged, damaged or soiled by the customer will not be refunded.
Under the exception provided for in point 3 of Article L.221-28 of the French Consumer Code, the right of withdrawal will not apply to orders for products subject to personalization or customer's specific request when ordering.